Cancellation and Refund Policy
Last updated: October 21, 2026
This cancellation policy explains how cancellations, changes, flight delays and refunds work for private transfers booked with El Salvador Transportation.
Our cancellation policy in short
- Cancel up to 24 hours before pickup and you get a full refund.
- Cancellations made less than 24 hours before pickup are not refunded.
- If the airline cancels your flight, you can choose a full refund or a new date.
- Refunds go back to the card you paid with and usually show up in 5 to 10 business days.
1. Cancelling a transfer
Under this cancellation policy, you can cancel free of charge up to 24 hours before the pickup time shown in your booking confirmation. We refund the full amount you paid.
If you cancel less than 24 hours before pickup, the booking is not refundable. By then we have assigned a driver and a vehicle to your ride and turned down other bookings for that time.
The 24 hours are counted in El Salvador time (UTC−6).
2. How to cancel
Send us your booking number and the name on the booking by WhatsApp at +503 7065 3355 or by email at info@elsalvadortransportation.com. The time we receive your message is the time of cancellation. We reply to confirm it, so keep that reply. If you booked on the website, your booking number is in the confirmation email we sent you.
3. Changing your booking
You can change the date, the pickup time or the pickup address for free up to 24 hours before pickup, as long as we have a vehicle available. If the new trip has a different price, for example a different destination or a larger vehicle, we charge or refund the difference.
For changes requested less than 24 hours before pickup, write to us and we will try to help, but we can't guarantee the change.
4. Flight delays and cancellations
For airport pickups we follow your flight. If it lands early or late, we move the pickup time to match and you don't pay anything extra.
If the airline cancels your flight, tell us before the scheduled pickup time. You can then choose a full refund or move the transfer to a new date at no extra cost.
5. Waiting time and no-shows
At the airport your driver waits up to 60 minutes after your flight lands, at no charge, while you go through immigration and collect your bags.
If you need the driver to wait longer, let us know. Extra waiting costs US$15 per hour, charged in 30-minute blocks of US$7.50, and depends on the driver not having another booking right after yours.
If you don't show up after the waiting time and we can't reach you on the phone number or WhatsApp in your booking, the ride counts as a no-show. No-shows are charged in full and are not refunded.
6. If we cancel
If we have to cancel your transfer, or we can't provide it as booked, we refund the full amount you paid.
7. How refunds are paid
We issue refunds under this cancellation policy through Wompi to the same card used for the booking, in US dollars. Once we process a refund, your bank usually takes 5 to 10 business days to show it on your statement.
Questions about our cancellation policy?
Write to us with your booking number and we'll sort it out.