Terms and Conditions

1. About these terms and conditions

"We" and "us" mean El Salvador Transportation, the private transportation service that runs elsalvadortransportation.com. "You" means the person who makes the booking. When you book a transfer you accept these terms and conditions on behalf of everyone traveling in your group.

2. Our service

We provide private transfers and private driver service within El Salvador, including pickups at El Salvador International Airport (SAL). Your ride is private: only your group travels in the vehicle and we don't pick up other passengers.

Our vehicles are the Nissan Rogue, for up to 2 passengers and 3 bags, and the Toyota HiAce, for up to 8 passengers and 8 bags. If the booked vehicle is not available, we may send a similar vehicle.

3. Booking

Online bookings must be made at least 24 hours before pickup. Your booking is confirmed once the payment goes through and you receive our confirmation email.

Please check that your booking details are correct: name, phone or WhatsApp number, email, pickup date and time, flight number for airport pickups, pickup and drop-off address, number of passengers and luggage. We are not responsible for delays or a missed pickup caused by wrong or missing details.

4. Prices and payment

Prices are fixed per vehicle, not per person, for a one-way trip, in US dollars, and include tolls. A return trip costs the same as the outbound one. You pay online by card through Wompi, our card payment provider.

Anything that is not part of the booked route, such as extra stops, a different destination or extra waiting time, is quoted and agreed before the trip.

5. Passengers and luggage

We can't carry more passengers or bags than the vehicle allows. If you are traveling with surfboards, bulky luggage or small children, tell us when you book so we can plan the space.

6. During the ride

• All passengers must wear a seat belt.
• Smoking and vaping are not allowed in our vehicles.
• The driver may refuse to carry anyone who is aggressive, puts the driver or others at risk, or carries illegal items. In that case the ride is not refunded.
• You are responsible for damage your group causes to the vehicle, including extra cleaning.

7. Delays and liability

We plan every trip with time to spare, but we are not responsible for delays caused by traffic, weather, road closures, accidents, checkpoints or other events outside our control. For departures, we recommend a pickup time that gets you to SAL at least 2 hours before your flight.

We are not responsible for missed flights, connections, tours or hotel reservations. If we are responsible for a problem with your ride, our liability is limited to the amount you paid for that ride.

Please check the vehicle for your belongings before you get out. If you leave something behind, contact us and we will try to return it, but we can't be responsible for lost items.

8. Cancellations

Cancellations, changes, flight delays, no-shows and refunds are covered by our Cancellation and Refund Policy, which is part of these terms.

9. Your details

We use the details you give us only to arrange and carry out your transfer and to contact you about it. We share the pickup details with your driver. We don't sell your information. Our Privacy Policy explains in detail what we collect and who we share it with.

10. Changes and applicable law

We may update these terms. The version that applies to your booking is the one published on this page on the day you booked. These terms and conditions are governed by the laws of El Salvador.